Unable to connect Hotmail account in Outlook 2019 after enabling two-step verification

May 6, 2019 at 1:43 pm in App Password, Microsoft Authenticator, Outlook, Outlook 2019, two-step verification by Wim Matthyssen

After enabling two-step verification for my Microsoft account, I was unable to connect Outlook 2019 with my Hotmail (Outlook.com) account and I was repeatedly being prompted for my password. Although the filled in password was correct, I always received an “incorrect password” error.

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After doing some research I found out that some apps, like Outlook (Desktop or Mobile) and other mail apps which use the EAS protocol, require an app password when two-step verification is configured.

I followed the below steps to get the required App Password for Outlook and to get my Hotmail account configured in Outlook 2019.

 

Get an App Password and configure your Hotmail or Outlook.com account in Outlook 2019

Log on to the Microsoft Account Management website with your credentials and click on Security.

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On the Security basics page click on the more security options link. Log in with your credentials if asked.

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On the Additional security options page, under the App passwords header, click on Create a new app password.

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Use the generated password (copy and paste) which is being displayed to log on to your Hotmail or Outlook.com account from Outlook.

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* Don’t forget to mark Remember my credentials.

Your account should get configured successfully now.

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Hope this helps!

Wim Matthyssen (@wmatthyssen)

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