You are browsing the archive for 2013 August.

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by timdk

Unable to retrieve Configuration Manager 2012 Status Messages

7:13 pm in Configuration Manager by timdk

Recently I bumped into an interesting issue with status messages on a Configuration Manager SP1 site.

The following occurs when trying to run a status message query: an error message is displayed indicating “the status viewer was unable to retrieve the stored queries list from the database”. When closing the initial dialog box 2 more errors are shown and in the end no status message are displayed at all.

The following screenshots show the exact errors:

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We spent quite some time troubleshooting this issue but nothing on the server or any of the logs was pointing into a direction of a possible cause. Turns out that to resolve this issue you need to modify the startup type of the SMS Executive and Component Manager Services. Set the startup type to Delayed Start and then reboot the system after the change.

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We tried to get more information from Microsoft Support to better understand the root cause.  Apparently what is part of the issue is the way how the Configuration Manager infrastructure was implemented. In this particular case the site server and SQL are installed on one system and  the SMS Provider is installed on another remote system. By implementing the delayed start of these services on the site server we ensure all required elements are starting in timely and sequential manner. Bottom line: all other services (eg. SQL) are starting up before the Configuration Manager services.

I hope this saves you some troubleshooting time when facing a similar issue.

Tim

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by timdk

System Center R2 General Availability

12:10 pm in Configuration Manager, System Center by timdk

In case you missed the announcement last week: System Center 2012 R2 will be available on October 18th.

"In important news today, we are extremely excited that on October 18th, eligible customers will able to download Windows Server 2012 R2, System Center 2012 R2, and use the latest update to Windows Intune. This is the same day that Windows 8.1 will be available to consumers and businesses worldwide."

A detailed overview of what is new in System Center 2012 R2 Configuration Manager can be found on Technet.