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System Center Service Manager 2010 Unleashed Book is up on Amazon for Pre-order

7:26 am in Uncategorized by The WMI guy

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The Service Manager 2010 Unleashed book is up on Amazon for Pre-order http://tinyurl.com/SCSM2010Unleashed !

I hope you will enjoy reading it and find a lot of interesting information in it.

Thanks,
Alexandre Verkinderen

System Center Service Manager Session with Nigel Cain

9:32 pm in Uncategorized by Kenny Buntinx [MVP]

On January 19 we will have a session with Nigel Cain, Senior Product Manager!

System Center Service Manager Integration

 Abstract:

In this session, we will take a detailed look at how Service Manager integrates with Operations Manager (SCOM) and Configuration Manager (SCCM) to help you to more effectively manage systems in your data center, learn how to define and manage business services, manage change to those services and create incidents when components fail or degrade. 

 

Speaker: Nigel Cain, Senior Program Manager

Nigel Cain is a Senior Program Manager in the Virtualization & Datacenter Management team responsible for driving customer focused design and development efforts.  His primary product responsibilities include System Center Service Manager and System Center Virtual Machine Manager.  Nigel joined Microsoft in 1998 as technical consultant and moved into a Program Management role in 2003. Since then he has worked on a number of different products and initiatives but his primary focus has always been on solutions that make Microsoft technologies easier to manage

 

Agenda Thuesday, January 19, 2010

  • 18:00 Registration and lunch
  • 18:45 Welcome
  • 19:00 System Center Service Manager Integration  by Nigel Cain
  • 21:00 Q&A and drink

 

For more information have a look at http://scug.be/content/Events.aspx

Register fast, seats are limited!

Alexandre Verkinderne

Session Recording Service Manager: From Re-active to Pro-active

7:41 pm in Uncategorized by Kenny Buntinx [MVP]

In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can’t miss.

Part I

[evid:technet:1474]

Part II

[evid:technet:1475]

Availability of Service Manager Beta-2 (Update)

7:34 pm in Uncategorized by The WMI guy

The Service Manager team just announced the availability of Service Manager Beta-2 (Update)

This refresh is being made available to support the release of the Compliance and Risk Process Management Pack (click here to download). In addition to specific fixes to support this solution, a number of other issues have been addressed from the earlier Beta build:

· Allow Administrators to select which SCCM packages to display to end users in the self-service portal

· Enable import of CIs from custom Operations Manager 2007 objects

· Active Directory Connector wizard supports user accounts in another forest (included non-trusted)

· Provide view of workflow failures or timeouts and allow administrators to retry workflows if needed

· Fixed issue for workflow authoring – enable the use of parameter settings defined in an unsealed management pack

· Group memberships are now refreshed automatically

· Templates continue to work after list values are deleted

· Knowledge Categories can now be customized

· Fixed an issue where time worked was incorrectly calculated in the Incident Analyst report

 

Download

To download, simply go to the Service Manager site on Connect www.connect.microsoft.com. Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 Update.

Have fun,

Alexandre Verkinderen

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by alkin

System Center Service Manager: Questions Answered

7:43 am in Uncategorized by alkin

Hey All,

As said in my previous posts, I had a few questions concerning the product (probably more to come but…) so I asked them at the Microsoft Forum.  I also promised to let you know the results so here they are:

 

Q1: No R2 Components Allowed

As stated in the documentation, you can’t install no Operations Manager R2 components on the server(s) running the Service Manager Components.  This is the answer I’ve got

 

Quote from Anders Bengtsson

With the current version it is not supported to install any operations manager 2007 SP1 or R2 components on a service manager server, doing that might result in collisions as both the products are built on the same platform. This will be fixed before RTM.

Unquote

Fair answer, let’s hope they fix this indeed before RTM

 

Q2: I’ve noticed that you had to fill in a name for the management group, and that I had to do it twice (once during the DataWarehouse installation and once during the Service Manager installation).  I’ve installed it with entering two times the same name and this seemed to be the correct decision.  I’ve asked the support team what the meaning is of these management groups and if my decision was the right one.  Here is the answer, again from Anders Bengtsson

Hi,
With the current installation wizard you have to input the name twice, that might change before RTM. If you look under the hood it is two seperate installations of the R2 platform, that is why you have to input two management group names. There are more info about what a management group is at http://technet.microsoft.com/en-us/library/cc540367.aspx . In operations manger a management group name is the name of the logical installation, most often based on responsibility or geography, for example EMEA or "Exchange Team".

 

Cheers,

Mike

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by alkin

System Center Service Manager: Installation Part III: The Service Manager Management server, CMDB and a console

6:50 pm in Uncategorized by alkin

Hey All, this is part 3 of the installation of System Center Service Manager Beta 1.  This time I’m going to install the Service Manager Management server, the CMDB and a console.  Please note that you can’t install this on the same computer as the Data Warehouse because according to Microsoft, this will work but the results will be unpredictable.

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After running setup.exe, I got the start screen again.  This time I have chosen for Install Service Manager management server. 

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Again I have the Product registration page.  I’ve changed username, company and accepted the license agreement.  Again, no key is needed for the time being.

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Choose the location where you want to install the program.

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The prerequisite wizard has run, and again I got a warning.

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In the SCSMSetupWizard log (in my case found under the directory where the installation media was extracted) I notice (again) that I don’t have enough memory.  Still I continue (It is a virtual after all, I can add more memory if necessary)

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On this page, I needed to tell the program where the SQL server was located.  Since this was the same as where my Data Warehouse was located, I choose that one and again he listed me the only possible instance.

I wanted to create a  new database and choose that one.  The setup program filled in the rest for me.

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Here I need to point to the server which contains the Data Warehouse.  This is optional if you have installed a data warehouse.  Otherwise, this is not necessary to fill in.

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Again I need to tell the name of the management group which I can’t change afterwards, so I decided to take the same name for the management group as I did for the Datawarehouse.  I’m not sure if that is the good decision so I'm gonna post a question on the Microsoft forums and let you know what their answer is.

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The account for Service Manager, which is in my case the SM_Acct account.

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Finally the installation summary.

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And job done.  Again, this took less then 10 minutes to install.

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To check if everything works, I started the console on the server.

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I get this window, where I filled in the servername of the Service manager management server.

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And yes, it worked.  The first view on Service Manager 2010 beta 1.

To check for more, find the logs that I talked about in the previous post.

Next posts will be the first configuration.

Cheers,

Mike

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by alkin

System Center Service Manager: Installation Part II: The Datawarehouse

6:18 pm in Uncategorized by alkin

Hey All, this is part two of the installation post of System Center Service Manager Beta 1.  In this part, we will install the Service Manager Data Warehouse.

I started the installation with the Setup.exe (of course ;-))

 image

I choose Install Service Manager Data Warehouse

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Now he is asking for some data. The traditional name, organization and key.  Since this is a beta, I don’t need a key yet.  I’ve checked the License acceptance box and continued.

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Here I choose the installation location.

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Now the prerequisite checker has run and he has given me warnings.

 

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In the SCSMSetupWizard.log (in my case found under the directory where the installation media was extracted) I can read that he warns me that I don’t have enough memory (Still I’m going to try with the 2 GB ;-))

 

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In this screen, I need to give the instance for the Databases.  Since he only shows the possible instances, this is an easy one :-)

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On the next page, I need to choose the Data Warehouse Management group name.  I left it as default, but be aware that you can’t change this name afterwards.

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And finally, on that same screen, I need to choose the admin(s) for that management group.  I choose for the created admin group, SM_Admins.

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For the Data Warehouse account, I chose the user we created in the 1st post named sm_acct.  The great thing here is that you have a button to test the credentials to see if your account is ok.

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Finally the summary and of we go.

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The installation is running

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After less then 10 minutes the installation was finished.

For more information about the installation, or to troubleshoot a failed installation, check the log @ \users\<user name>\AppData\Local\SCSM\Setup or at the location where the installation files are located.

And finally, to validate if everything is ok, check if the following databases are created: DWSMDB, SCDM and SCDW

Up to the next part of the installation

Cheers,

Mike

Avatar of alkin

by alkin

System Center Service Manager: Installation Part 1: The prerequisites

6:10 pm in Uncategorized by alkin

Hey All,

In the next 3 posts I will give a walkthrough how to install System Center Service Manager Beta 1.  Before I start with the installation, I would like to tell what kind of environment I’ve used to test the Beta and the prerequisites.

To be able to test the product, you need two servers. One for the datawarehouse and one for the management server.  I’ve created two virtual servers in my testdomain names VD-FCSD-SCSM01 and VD-FCSD-SCSM02.

VD-FCSD-SCSM01 is a hyper-v virtual machine (not yet R2), will  and has the following specifications (this one will be used as the management server):

CPU: 2 times 3.60 Ghz Xeon

RAM: 2048 MB

Harddrive: 40 GB (C:\ drive)

Nic: 1

OS: Windows Server 2008 Enterprise Edition x64 SP2 fully patched

VD-FCSD-SCSM02 is also a hyper-v virtual machine, will be used as the datawarehouse and has the following specifications

CPU: 2 times 3.60 Ghz Xeon

RAM: 2048 MB

Harddrive: 40 GB (C:\ drive) 60 GB (E:\ drive)

Nic: 1

OS: Windows Server 2008 Enterprise Edition x64 SP2 fully patched

 

I’ve downloaded the Beta 1 from the connect website (connect.microsoft.com) and started reading the SM_Initial_Config_SxS.doc that is included with the download.

According to Microsoft, the hardware requirements are as following:

For the CMDB: Quad-core 2.66 Ghz, 8 GB Ram, 10 GB of available disk space en RAID 1 or 10

For the Management Server: Dual-core 2.66 Ghz, 4 GB Ram, 10 GB of available disk space

For the Management Console: 2.0 Ghz, 2 GB Ram, 1 GB available disk space

For the Data warehouse: Quad-core 2.66 Ghz, 8 GB Ram, 100 GB of available disk space

As you can see, this is much more than I have foreseen, but considering that Microsoft tested the environment for these specifications for 10000 computers, 10000 users, 50 configuration items per computer, 5500 incidents and 1500 change requests, I figured I can do with a little less since I have no access to an environment the size of that :-)

 

For the software requirements:

For the Management Server: Windows Server 2008 x64 Standard or Enterprise (check) and Microsoft .NET framework 3.5 with SP1 (check). The .NET is also included with the installation media of SCSM

For the CMDB and the Data Warehouse: Windows Server 2008 x64 Standard or Enterprise (check), SQL Server 2008 x64 (Check) and the SSRS component of SQL Server 2008 (Check)

For the Service Manager Console: Vista 64-bit (Damned), Windows Server 2008 x64 Standard or Enterprise (Check) and .NET framework 3.5 SP1 (Check)

 

For SQL Server 2008

The configuration has to be:

  • Default SQL_Latin1_General_CP1_CI_AS collation with a default instance
  • Service Account configured as Local System
  • SSRS service configured and running

 

SMTP Server

  • A valid SMTP Server is necessary if you want to use the notification features.

 

Preparation for the installation

After the software prerequisites are ready, I’ve started with the preparations for the deployment.

  • One of the important things is that there could be no R2 components of SCOM 2007 on the system.
  • Created a group called SM_Admins that will be used as the security group for the Service Manager Administrators.
  • Created an account FCSD_MResse which is my testuser and which has the following rights:
    • SQL Server sysadmin on the SQL Server
    • Member of the SM_Admins group
  • Created a service account called SM_Acct
    • Member of the SM_Admins group
    • Member of the local administrators group of both servers
    • Sysadmin role of the SQL Servers
    • Content Manager role of the SQL Server Reporting Services
  • SQL instances have to use port number 1433 (Hope this will change…)

 

So, as you can read, a lot of preparation work.

Cheers,

Mike