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by kurtvh

Service manager @ MMS 2010 – Service Manager Partner Solutions

9:28 pm in Uncategorized by kurtvh

This blog post provides a brief overview of the partner solutions that are presented at MMS. The session “Beyond Service Manager Partner Solutions” was a nice overview of the partner solution around SCSM. Some of them are already available or will be soon (check partner website for availability).

Beyond Service Manager Partner Solutions

  • Provance IT Asset Management Pack: With this SCSM add-on IT service Management (ITSM) and IT Asset Management (ITAM) are integrated in one management console. SCSM CMDB captures IT asset information to support both ITAM and ITSM processes, giving Analysts a broad set of CI information to realize various objectives. The IT Asset Management Pack adds following new capabilities in SCSM: 
    • IT Asset Life Cycle Management for controlling IT costs and effectively managing hardware and software through the entire life cycle, from receipt to disposal.
    • Software Asset Management and License Compliance for identifying over and under licensed software titles, thus minimizing software costs and maintaining license compliance
    • Supplemental cost, contract and organizational information for supporting decision making, resulting in more efficient and cost effective IT Service Management
  • Infront Consulting Group: Infront has developed an AlarmPoint connector for SCSM. This connector automatically forwards notifications (like approvals) to the AlarmPoint notification engine. This SCSM add-on was included in an MMS demo were change approval was forwarded to a mobile device and the “manager” approved the change request from his mobile…
  • Savision live maps v5 for System Center Service Manager: This integrated solution provides the functionality in SCSM to dynamically build and access Savision service maps.
  • Bay Dynamics: IT Analytics for System Center leverages advanced business intelligence and analytics technology to enable SCSM Analysts to maximize the value of the data that resides within System Center Service Manager databases by providing multidimensional ad-hoc analysis, Key Performance Indicators, and robust graphical trending. Features included:
  • Atea Spintop accelerator for Service Manager: This SCSM add-on provides:
  • SVT Audit Manager: SVT Audit Manager is an integrated auditing solution for Microsoft System Center comprised of tools, knowledge and guidance focused on optimizing IT GRC auditing for regulations such as Sarbanes-Oxley, HIPAA, ISO, COBIT, PCI DSS and FISMA.
    • SVT Audit Manager fully leverages the Operations Manager 2007 architecture to provide a unified application and systems performance management and now, an enterprise security auditing solution allowing organizations to consolidate and reduce silos of information, point solutions, manual procedures, reducing the overall cost of meeting today’s complex regulatory requirements
    • Integration with Service Manager further enhances SVT Audit Manager with key security related incident management processes as well as risk, program and change control workflows and automation, all of which help to ensure regulatory alignment and reduced corporate security exposure.
  • Absolute Software System Center Service Manager Management Pack: BIOS-enabled security from Absolute Software’s Computrace platform
    • Computrace Data Protection: Remote data delete
    • Intel Anti-Theft platform disable
    • Computrace call history / statistics from within SCSM UI
  • Service Mgr 2010 Features for Intel Core vPro Processor Family: KVM Remote Control & Power Control
    • KVM Remote Control allows an authorized IT Technician to remotely control the keyboard, video, and mouse of a remote PC independent of OS State
    • Ability to remotely interact with remote remediation images booted through IDE Redirection
    • Implement AMT Power control directly into Service Manager workflow to automated IT business processes.

I will try to keep an eye on the partner solutions that get available and update this blog post accordantly.

Have fun,

Kurt Van Hoecke

System Center Service Manager Session with Nigel Cain

9:32 pm in Uncategorized by Kenny Buntinx [MVP]

On January 19 we will have a session with Nigel Cain, Senior Product Manager!

System Center Service Manager Integration


In this session, we will take a detailed look at how Service Manager integrates with Operations Manager (SCOM) and Configuration Manager (SCCM) to help you to more effectively manage systems in your data center, learn how to define and manage business services, manage change to those services and create incidents when components fail or degrade. 


Speaker: Nigel Cain, Senior Program Manager

Nigel Cain is a Senior Program Manager in the Virtualization & Datacenter Management team responsible for driving customer focused design and development efforts.  His primary product responsibilities include System Center Service Manager and System Center Virtual Machine Manager.  Nigel joined Microsoft in 1998 as technical consultant and moved into a Program Management role in 2003. Since then he has worked on a number of different products and initiatives but his primary focus has always been on solutions that make Microsoft technologies easier to manage


Agenda Thuesday, January 19, 2010

  • 18:00 Registration and lunch
  • 18:45 Welcome
  • 19:00 System Center Service Manager Integration  by Nigel Cain
  • 21:00 Q&A and drink


For more information have a look at

Register fast, seats are limited!

Alexandre Verkinderne

Session Recording Service Manager: From Re-active to Pro-active

7:41 pm in Uncategorized by Kenny Buntinx [MVP]

In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can’t miss.

Part I


Part II


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by alkin

System Center Service Manager: Installation Part II: The Datawarehouse

6:18 pm in Uncategorized by alkin

Hey All, this is part two of the installation post of System Center Service Manager Beta 1.  In this part, we will install the Service Manager Data Warehouse.

I started the installation with the Setup.exe (of course ;-))


I choose Install Service Manager Data Warehouse


Now he is asking for some data. The traditional name, organization and key.  Since this is a beta, I don’t need a key yet.  I’ve checked the License acceptance box and continued.


Here I choose the installation location.


Now the prerequisite checker has run and he has given me warnings.



In the SCSMSetupWizard.log (in my case found under the directory where the installation media was extracted) I can read that he warns me that I don’t have enough memory (Still I’m going to try with the 2 GB ;-))



In this screen, I need to give the instance for the Databases.  Since he only shows the possible instances, this is an easy one :-)


On the next page, I need to choose the Data Warehouse Management group name.  I left it as default, but be aware that you can’t change this name afterwards.


And finally, on that same screen, I need to choose the admin(s) for that management group.  I choose for the created admin group, SM_Admins.


For the Data Warehouse account, I chose the user we created in the 1st post named sm_acct.  The great thing here is that you have a button to test the credentials to see if your account is ok.


Finally the summary and of we go.


The installation is running


After less then 10 minutes the installation was finished.

For more information about the installation, or to troubleshoot a failed installation, check the log @ \users\<user name>\AppData\Local\SCSM\Setup or at the location where the installation files are located.

And finally, to validate if everything is ok, check if the following databases are created: DWSMDB, SCDM and SCDW

Up to the next part of the installation



by yjans

Failed to connect to server ‘<YourServiceManagerServerName>’

2:23 pm in Uncategorized by yjans

When you install the Service Manager 2010 Stand Alone Console on a remote system, you might get an error message when connecting to the Service Manager Server:

Failed to connect to server ‘<YourServiceManagerServerName>’
The sdk service is either not running or not yet initialized



This is simply because port 5724 is blocked on the server by the local firewall.

On the Service Manager Server, open the firewall settings and add the port



Your console will now be able to connect without a problem…


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by alkin

System Center Service Manager: What’s this?

7:23 pm in Uncategorized by alkin

In early 2010, Microsoft will release a new application as part of the System Center family.  The name, System Center Service Manager.  A much awaited application because it will be the Ticketing System from Microsoft.


Why is everybody waiting for this application?

Every time I’m talking to IT decision takers about the future of IT management, the discussion will be about a helpdesk system sooner or later.  Why?  Because may IT decision takers admit that this is a very strategic asset for their environment.  Whether it is a small internal IT team or a large IT team, a ticketing system is necessary for all of them.  But what is on the market for the moment?  Or you have some small ticketing systems (opensource, from a vendor…) that simply do what it is, a ticketing system.  Disadvantages… manual adding of the assets (which you all know starts good the first week and after that…).  Larger IT teams will implement expensive “service desk” solutions with sometimes built-in scanning to build up a CMDB and others implement large solutions but have spend hours, days, months and even years to integrate the solution in their environment.

Again, why is everybody so eager of this application?

Because of the success of the other System Center products (SCOM, SCCM) and the promise of Microsoft of a full integration with their ticketing system, many IT Decision takers are thinking about this product for implementation.  Why?  SCCM will do the scanning and the SCCM CMDB will be fully integrated into the ticketing system.  The alerts coming from SCOM will be automatically created as a ticket in the system so many manual work will be done automatically.

But can this ticketing system be a solution for many companies?

Yes, and maybe.  For many smaller IT teams, this will be a great solution.  It will have everything that they need.  It can be customized easily to their own processes and procedures, it has a self-service portal and it can be integrated with two very popular management applications (sccm and scom) which is very popular in those environments.

Maybe, because I’m not sure yet for the larger environments.  Will they be able to compete with for example a CA?  Will it be possible to insert SLA’s for different suppliers, or for different internal divisions?  Will the system be able to be used as a commercial service desk for ICT providers?  I can continue to think of questions but I’m not gonna do this.  Instead, I will start investigating what can be done with the system and how far we can go. 

One thing I know for sure.  Microsoft really build the platform so that it can be compliant with COBIT, ITIL, MOF (Their own version of COBIT) and so on.  If they would be able to get it ITIL certified, then the story for success is created.  And if it is flexible enough to alter the product with not too much code so that it can be used for large environments, then I think the larger ticketing system companies have a new, dangerous competitor.

In the next months, I will start with my investigation

Till then,