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System Center Service Manager Session with Nigel Cain

9:32 pm in Uncategorized by Kenny Buntinx [MVP]

On January 19 we will have a session with Nigel Cain, Senior Product Manager!

System Center Service Manager Integration

 Abstract:

In this session, we will take a detailed look at how Service Manager integrates with Operations Manager (SCOM) and Configuration Manager (SCCM) to help you to more effectively manage systems in your data center, learn how to define and manage business services, manage change to those services and create incidents when components fail or degrade. 

 

Speaker: Nigel Cain, Senior Program Manager

Nigel Cain is a Senior Program Manager in the Virtualization & Datacenter Management team responsible for driving customer focused design and development efforts.  His primary product responsibilities include System Center Service Manager and System Center Virtual Machine Manager.  Nigel joined Microsoft in 1998 as technical consultant and moved into a Program Management role in 2003. Since then he has worked on a number of different products and initiatives but his primary focus has always been on solutions that make Microsoft technologies easier to manage

 

Agenda Thuesday, January 19, 2010

  • 18:00 Registration and lunch
  • 18:45 Welcome
  • 19:00 System Center Service Manager Integration  by Nigel Cain
  • 21:00 Q&A and drink

 

For more information have a look at http://scug.be/content/Events.aspx

Register fast, seats are limited!

Alexandre Verkinderne

Session Recording Service Manager: From Re-active to Pro-active

7:41 pm in Uncategorized by Kenny Buntinx [MVP]

In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can’t miss.

Part I

[evid:technet:1474]

Part II

[evid:technet:1475]

Try out Microsoft System Center Service Manager in a free, online virtual environment

7:03 pm in Uncategorized by The WMI guy

Try out Microsoft System Center Service Manager in a free, online virtual environment:

http://www.microsoftservicemanagertestdrive.com/

The scenarios in this lab will demonstrate an overview of a Microsoft
System Center Service Manager installation and initial configuration,
covering the following topics:

* Installing Service Manager
* Importing data from Active
Directory,System Center Configuration Manager, and data and alerts from
Operations Manager 2007 SP1 and above
* Configuring User Roles within Service Manager
* Manually adding users that were not imported from Active Directory
* Creating several templates, configuring initial parameters, creating
queues, lists, and groups, and then creating a management pack to save
any custom objects
* Installing Service Manager in a production environment in a scenario where Service Manager is installed on four computers.

 

Have fun,

ALexandre verkinderen