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Availability of Service Manager Beta-2 (Update)

7:34 pm in Uncategorized by The WMI guy

The Service Manager team just announced the availability of Service Manager Beta-2 (Update)

This refresh is being made available to support the release of the Compliance and Risk Process Management Pack (click here to download). In addition to specific fixes to support this solution, a number of other issues have been addressed from the earlier Beta build:

· Allow Administrators to select which SCCM packages to display to end users in the self-service portal

· Enable import of CIs from custom Operations Manager 2007 objects

· Active Directory Connector wizard supports user accounts in another forest (included non-trusted)

· Provide view of workflow failures or timeouts and allow administrators to retry workflows if needed

· Fixed issue for workflow authoring – enable the use of parameter settings defined in an unsealed management pack

· Group memberships are now refreshed automatically

· Templates continue to work after list values are deleted

· Knowledge Categories can now be customized

· Fixed an issue where time worked was incorrectly calculated in the Incident Analyst report



To download, simply go to the Service Manager site on Connect Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 Update.

Have fun,

Alexandre Verkinderen

Try out Microsoft System Center Service Manager in a free, online virtual environment

7:03 pm in Uncategorized by The WMI guy

Try out Microsoft System Center Service Manager in a free, online virtual environment:

The scenarios in this lab will demonstrate an overview of a Microsoft
System Center Service Manager installation and initial configuration,
covering the following topics:

* Installing Service Manager
* Importing data from Active
Directory,System Center Configuration Manager, and data and alerts from
Operations Manager 2007 SP1 and above
* Configuring User Roles within Service Manager
* Manually adding users that were not imported from Active Directory
* Creating several templates, configuring initial parameters, creating
queues, lists, and groups, and then creating a management pack to save
any custom objects
* Installing Service Manager in a production environment in a scenario where Service Manager is installed on four computers.


Have fun,

ALexandre verkinderen