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Avatar of kurtvh

by kurtvh

Service Manager Self-Service Portal Error: Server Error in ‘/’ Application

7:15 pm in Uncategorized by kurtvh

I’ve encountered the following error after installing a fresh SCSM 2010 RTM environment.The following error was displayed when accessing the Self-Service portal (EndUser & Analyst):


Environment statistics:

  • Server 2008 R2 64bit with SCSM management server and Self-Service portal installed on the same server.
  • Pre-requisites for Self-Service portal installed
    • Microsoft Internet Information Services 7 with IIS 6 metabase compatibility installed – ASP.NET 2.0
    • I have an SSL certificate installed and configured.
  • Account used to install Self-Service portal
    • Is local administrator on the Service Manager management server and SQL Server 2008.
    • Is SQL Server system administrator.
    • Is the account specified for Service Manager services during setup of the Service Manager management server.


The error message indicates that a virtual directory is configured and should be configured as an application in IIS. EndUser & Analyst self-service portal folders (and no IIS applications) are visible when browsing to the corresponding web site in IIS. The followings steps have solved the issue in this case:

  • In IIS there is the possibility to convert folder to an application. Right click on the EndUser SCSM portal folder and select “Convert to application”


  • The following pop-up is displayed. Make sure that the correct Application Pool is specified in the “Add Application” pop-up.


  • Do the same for the Analyst folder.
  • After these conversions the SCSM portal should be up-and-running again…
    • If not, check that the correct account is used in the SM Application Pool. (Same as the SM Service account…)


Hope this helps!



Avatar of alkin

by alkin

Installing the Service Manager WebPortal

6:38 pm in Uncategorized by alkin

Hi All,   System center service manager beta 2 comes with a webportal to allow for: It to end-user announcements (Send out infrastructure status updates: Eg: Mail functionality temporarily unavailable…(read more)