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Installing Service Manager part I

4:07 pm in Uncategorized by The WMI guy

As mentioned a couple of days ago the System Center Service Manager Beta 2 is now available 

In the following blog post I’m going to describe the steps required to install Service Manager Beta 2


Software requirements:

Service Manager management server

The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise

Microsoft .NET Framework version 3.5 with SP1*

Service Manager or Data warehouse databases

The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise


Installation on a computer running Windows Server 2003, even with SQL Server 2008 is not supported.

The 64-bit version of SQL Server 2008

SQL Server Reporting Services (SSRS) component of SQL Server 2008

The Microsoft .NET Framework 3.5 with SP1 is required on the computer hosting the data warehouse databases when installing Service Manager in a four-computer scenario. *


· Default SQL_Latin1_General_CP1_CI_AS collation with a default instance.

· SQL FTS: Full-text search must be installed. For more information about full-text search, see the SQL Server 2008 Full-Text Search: Internals and Enhancements white paper at

· Service Account configured as Local System.

· SQL Server Reporting Services (MSSQLSERVER) service configured and running. For more information about how to configure the MSSQLSERVER service, see the Microsoft MSDN Web site at

· For this release, make sure that the collation in SQL Server is identical on both computers that host the Service Manager and the data warehouse databases. For more information about SQL Server collations, see the Microsoft MSDN Web site at




Select install a service manager management server. This will install the service manager server locally and also install the service manager database remotely on a SQL 2008 server. The datawarehouse will be installed later on.


You don’t need to enter a product key during this beta setup. Just click next.


Select a installation folder.


Pre-requisite checker


On the Configure the Service Manager database page, Service Manager will check the current computer to see if an instance of SQL Server exists. If one is found, the default is for Service Manager to create a new database in the existing instance. If an instance displays, click Next.


For this release, Service Manager does not support case-sensitive instances. Setup will fail if you attempt to install Service Manager on a case-sensitive SQL instance.



The Service manager database called Servicemanager is the database that contains the

  • configuration items
  • work items
  • incidents


Type a Service Manager Management Group and select a security group for the SM admins.


The user name and password you provide here must be the same ones used for the Service Manager account on the data warehouse management server.


Make sure the account used as service manager service account is a local administrator.



On the Configure the Service Manager workflow account page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. Make sure that a The credentials were accepted. message displays, and then click Next



Select Install after reviewing the summary.


Verify that everything is installed correctly


When we look in SQL we see a new Database that has been created


After opening the console we see a lot of configuration that needs to be done but that’s for in a new post.



Have fun,

Alexandre Verkinderen

Service Manager Beta 2 Available

7:29 am in Uncategorized by The WMI guy

The service manager team just relased Service manager beta 2 ! You can download it from the connect site .


You can also use the public forums for feedback and support, link below

Have Fun,

Alexandre Verkinderen