You are browsing the archive for beta.

System Center Service Manager Session with Nigel Cain

9:32 pm in Uncategorized by Kenny Buntinx [MVP]

On January 19 we will have a session with Nigel Cain, Senior Product Manager!

System Center Service Manager Integration


In this session, we will take a detailed look at how Service Manager integrates with Operations Manager (SCOM) and Configuration Manager (SCCM) to help you to more effectively manage systems in your data center, learn how to define and manage business services, manage change to those services and create incidents when components fail or degrade. 


Speaker: Nigel Cain, Senior Program Manager

Nigel Cain is a Senior Program Manager in the Virtualization & Datacenter Management team responsible for driving customer focused design and development efforts.  His primary product responsibilities include System Center Service Manager and System Center Virtual Machine Manager.  Nigel joined Microsoft in 1998 as technical consultant and moved into a Program Management role in 2003. Since then he has worked on a number of different products and initiatives but his primary focus has always been on solutions that make Microsoft technologies easier to manage


Agenda Thuesday, January 19, 2010

  • 18:00 Registration and lunch
  • 18:45 Welcome
  • 19:00 System Center Service Manager Integration  by Nigel Cain
  • 21:00 Q&A and drink


For more information have a look at

Register fast, seats are limited!

Alexandre Verkinderne

Session Recording Service Manager: From Re-active to Pro-active

7:41 pm in Uncategorized by Kenny Buntinx [MVP]

In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can’t miss.

Part I


Part II


Availability of Service Manager Beta-2 (Update)

7:34 pm in Uncategorized by The WMI guy

The Service Manager team just announced the availability of Service Manager Beta-2 (Update)

This refresh is being made available to support the release of the Compliance and Risk Process Management Pack (click here to download). In addition to specific fixes to support this solution, a number of other issues have been addressed from the earlier Beta build:

· Allow Administrators to select which SCCM packages to display to end users in the self-service portal

· Enable import of CIs from custom Operations Manager 2007 objects

· Active Directory Connector wizard supports user accounts in another forest (included non-trusted)

· Provide view of workflow failures or timeouts and allow administrators to retry workflows if needed

· Fixed issue for workflow authoring – enable the use of parameter settings defined in an unsealed management pack

· Group memberships are now refreshed automatically

· Templates continue to work after list values are deleted

· Knowledge Categories can now be customized

· Fixed an issue where time worked was incorrectly calculated in the Incident Analyst report



To download, simply go to the Service Manager site on Connect Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 Update.

Have fun,

Alexandre Verkinderen

Avatar of alkin

by alkin

Installing the Service Manager WebPortal

6:38 pm in Uncategorized by alkin

Hi All,   System center service manager beta 2 comes with a webportal to allow for: It to end-user announcements (Send out infrastructure status updates: Eg: Mail functionality temporarily unavailable…(read more)

Installing Service Manager part I

4:07 pm in Uncategorized by The WMI guy

As mentioned a couple of days ago the System Center Service Manager Beta 2 is now available 

In the following blog post I’m going to describe the steps required to install Service Manager Beta 2


Software requirements:

Service Manager management server

The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise

Microsoft .NET Framework version 3.5 with SP1*

Service Manager or Data warehouse databases

The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise


Installation on a computer running Windows Server 2003, even with SQL Server 2008 is not supported.

The 64-bit version of SQL Server 2008

SQL Server Reporting Services (SSRS) component of SQL Server 2008

The Microsoft .NET Framework 3.5 with SP1 is required on the computer hosting the data warehouse databases when installing Service Manager in a four-computer scenario. *


· Default SQL_Latin1_General_CP1_CI_AS collation with a default instance.

· SQL FTS: Full-text search must be installed. For more information about full-text search, see the SQL Server 2008 Full-Text Search: Internals and Enhancements white paper at

· Service Account configured as Local System.

· SQL Server Reporting Services (MSSQLSERVER) service configured and running. For more information about how to configure the MSSQLSERVER service, see the Microsoft MSDN Web site at

· For this release, make sure that the collation in SQL Server is identical on both computers that host the Service Manager and the data warehouse databases. For more information about SQL Server collations, see the Microsoft MSDN Web site at




Select install a service manager management server. This will install the service manager server locally and also install the service manager database remotely on a SQL 2008 server. The datawarehouse will be installed later on.


You don’t need to enter a product key during this beta setup. Just click next.


Select a installation folder.


Pre-requisite checker


On the Configure the Service Manager database page, Service Manager will check the current computer to see if an instance of SQL Server exists. If one is found, the default is for Service Manager to create a new database in the existing instance. If an instance displays, click Next.


For this release, Service Manager does not support case-sensitive instances. Setup will fail if you attempt to install Service Manager on a case-sensitive SQL instance.



The Service manager database called Servicemanager is the database that contains the

  • configuration items
  • work items
  • incidents


Type a Service Manager Management Group and select a security group for the SM admins.


The user name and password you provide here must be the same ones used for the Service Manager account on the data warehouse management server.


Make sure the account used as service manager service account is a local administrator.



On the Configure the Service Manager workflow account page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. Make sure that a The credentials were accepted. message displays, and then click Next



Select Install after reviewing the summary.


Verify that everything is installed correctly


When we look in SQL we see a new Database that has been created


After opening the console we see a lot of configuration that needs to be done but that’s for in a new post.



Have fun,

Alexandre Verkinderen

Service Manager Beta 2 Available

7:29 am in Uncategorized by The WMI guy

The service manager team just relased Service manager beta 2 ! You can download it from the connect site .


You can also use the public forums for feedback and support, link below

Have Fun,

Alexandre Verkinderen

Service Manager Beta-1 Now Available

8:41 am in Uncategorized by The WMI guy

What a cool month! First SCOM 2007 R2 Beta released, and now Service Manager!


To download, simply go to the Service Manager site on Connect (link below) and click Downloads.

Service Manager Connect Site




Alexandre Verkinderen


ps: If you’r a Belgian IT pro and are familiar with service desks, CMDB, MOF/ ITIL etc and if you want to blog about service manager please contact us @ medewerkers at