System Center Service Manager Cumulative Updates overview (CU3 released)

September 27, 2010 at 10:05 am in Uncategorized by kurtvh


With this blog I want to provide an overview of the updates that are released the last months for System Center Service Manager 2010.

Begin of July 2010 the CU1 was released that included a limited set of fixes. KB information is still available – Description of Cumulative Update 1 for System Center Service Manager 2010

Begin of August 2010 the CU2 was released. It supersedes Cumulative Update 1 (CU1) and contains a superset of the fixes that are provided in CU1. It can be applied to CU1 or directly to a Service Manager 2010 installation. More information about this CU2 is available on MS Website -  Description of Cumulative Update 2 for System Center Service Manager 2010

The CU3 is released half September 2010. Same approach as the CU2, it supersedes Cumulative Update 2 (CU2) and contains a superset of the fixes that are provided in CU2. It can be applied to CU2 or directly to a Service Manager 2010 installation. Download and detailed information can be found on:

Pay attention on the installation of the CU3 for Service Manager, if you have the authoring tool installed an additional step is required to update the whole system. Little overview:

To install this cumulative update:

  1. Exit all Service Manager-related applications before you apply this cumulative update.
  2. Right-click the SCSM2010_RTM_X86_KB2390520.exe file or the SCSM2010_RTM_AMD64_KB2390520.exe file, and then click Run as administrator.
  3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
  4. For the Data Warehouse Management Server, you have to manually start the System Center Management service after the cumulative update installation is finished.

On the systems that have the Service Manager Authoring Tool installed, follow these steps to update the management packs in the Authoring Tool’s Library folder:

  1. Download the KB2390520_MPLibraryUpdate_AuthoringTool.exe file from the Cumulative Update 3 download page to the local computer on which the Authoring Tool is installed. (Link provided above)
  2. Double-click KB2390520_MPLibraryUpdate_AuthoringTool.exe, and then wait for the files to be extracted.
  3. Browse to the folder %SystemDrive%\Microsoft System Center\Service Manager 2010\hotfix_KB2390520\AuthoringToolMPUpdate.
  4. Copy all files from that folder to the <Authoring Tool installation drive>\Program Files (x86)\Microsoft System Center\Service Manager 2010 Authoring\Library\ folder, replacing the existing files.
  5. If the Authoring Tool is running, restart it to load the updated management packs.

Have fun,

Kurt Van Hoecke

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