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by kurtvh

Service manager & Opalis @ MMS 2010 – day 1

4:55 pm in Uncategorized by kurtvh

First day of MMS was completely filled with instructor labs.

A very nice instructor lab was the “Data Warehouse and Reporting in System Center Service Manager 2010

  • A more or less complete overview of how to access, use and integrate the Service Manager reports via a variety
    of means. A little overview what was covered in the lab: 
    • Accessing reports via from the Service Manager console and a web browser:
      • Performing and saving simple report customizations from the Service Manager console
    • Creating and deploying a custom report based on the Service Manager data warehouse.
      • Using SQL Server Business Intelligence Development Studio or with Report Builder
      • PowerPivot for Excel (add-in to Excel 2010: www.powerpivot.com )
    • Integrating reports into SharePoint and customizing them for optimal usability within SharePoint
      • Create a simple dashboard within SharePoint
    • Review and manage the datawarehouse jobs using Powershell cmdlets
      • Get-SCDWJob
      • Get-SCDWJobSchedule
      • Set-SCDWJobSchedule
  • Check out Maarten Goet his blog, he did a presentation about this topic in MMS and will post his queries from the presentation. These can be used as a basis for further report creation… ( http://blogs.inovativ.nl )
  • This lab proofs the strong reporting capabilities in service manager. I will certainly go deeper in this topic in future blogs.

 

Another instructor lab was the “Introduction to Opalis

  • The goal of the lab was to provide a basic introduction to the Opalis Integration Server architecture and functionality, as well as the process of creating and running Policies.
  • Basic integration packs are used in this lab. Upcoming integration packs – Q2 2010 (aug):
    • Microsoft Configuration Manager
    • Microsoft Virtual Machine Manager
    • Microsoft Data Protection Manager
    • Microsoft Service Manager

More information is following…

Regards,

Kurt

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by kurtvh

System Center Service Manager 2010 RTM!!

11:39 am in Uncategorized by kurtvh

In yesterdays keynote of MMS, Bob Muglia has announced that System Center Service Manager 2010 is RTM! On the SCSM Engineering team blog they have summarized some very nice facts about SCSM : http://blogs.technet.com/servicemanager/archive/2010/04/20/announcing-system-center-service-manager-2010-rtm.aspx 

The evaluation bits are already made available : http://technet.microsoft.com/en-us/systemcenter/sm/ee348897.aspx  (evaluation version – The licensed version will be available for download begin of June)

The Service Manager sessions at MMS with the product team provide a nice overview of the capabilities of the product and include nice demo’s;  A 4 “users” role play demo to demonstrate incident management functionality, Darko Vukovic has installed Service Manager blindfolded in a demo and even no-handed at one point … The product team let the attendees see that SCSM is not a simple helpdesk tool, but a real service management platform with lot of extensibility possibilities!!!

Congratulations to the SCSM product team !!

More info in later blogs…

Regards,

Kurt

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by kurtvh

Service manager & Opalis @ MMS 2010 – day 0

2:10 pm in Uncategorized by kurtvh

Hello,

As you all know, it was very difficult to get in Vegas for MMS 2010. Some guys made it and some not. (Our big friend Kim Oppalfens is still in Brussels, on the waiting list for tomorrow…fingers crossed)

Now with current situation we have to do a special effort for the guys who are still at home. My agenda for MMS 2010 is completely filled with SCSM & Opalis session. I will write a daily blog with my feedback of the sessions and labs. In this way, people interested in SCSM/Opalis can follow MMS a bit.

People who have registered and paid for MMS 2010 can access the content on the MMS web site. (There is Q&A info for the European guys who couldn’t make it…)

Registration starts in 30 min…

Regards,

Kurt