Importing data into SCSM (part2) – the SCSM OpsMgr Alert connector

November 12, 2009 at 3:25 pm in Uncategorized by kurtvh

Hello,

Part 1 blog post (Importing data into SCSM (part 1) – the SCSM AD & SCCM connectors) of the importing data into SCSM blog series is handling the AD and ConfigMgr connector. This second part will provide some more information about the OpsMgr connectors in SCSM.

Two connectors are available in Service Manager:

  • Operations Manager Alert connector: The OpsMgr alert connector is used to automatically generate incidents that are based on Operations Manager alerts.
  • Operations Manager CI connector: This connector will import objects that were discovered by Operations Manager into the Service Manager database.

In this post we will handle the Operations Manager Alert Connector.

Installation and configuration of the Operations Manager Alert Connector

The installation of this connector is a two phase’s process.

  • The first part involves creating the Alert connector on the SCSM server.
  • The second part requires that you start the OpsMgr console and set up a subscription for the newly created connector.

Creating the Alert connector on the SCSM server

Pre-requisites:

OpsMgr Alert Connector account with the following rights:

  • Must be a domain account.
  • Must be a member of the Users local security group on the Service Manager management server.
  • Must be an Operations Manager 2007 Administrator.

Installation of the connector

In the Service Manager console, click Administration.

In the Administration pane, expand Administration, and then click Connectors.

In the Tasks pane, under Connectors, click Create Connector, and then select Operations Manager Alert Connector.

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1. On the Before You Begin page, click Next.

2. On the General page, in the Name box, type a name for the new connector.

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(On this page, we can enable or disable the connector.)

3. On the Server Details page, type the name of the server that is hosting the OpsMgr root management server.

In the credentials section of the page, select an existing account with adequate right or create a new account. Test the connection before preceding the wizard.

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4. On the Alert Routing Rules page, click Add if you need to configure specific templates for alerts. For this example, we leave the field empty. In this way, all alerts will be using the operation manager incident template.

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5. On the Schedule page, specify the polling interval for the connector. Alert handling can be configured with following options: Resolve alerts in Operations Manager when incident is resolved and Resolve incident when alerts in Operations Manager are resolved. For this example, both options are selected.

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6. On the Summary page, make sure that settings are correct, and then click Create.

7. On the Completion page, click Close to finish the OpsMgr connector installation.

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First part of the OpsMgr installation is finished…

 

Creating the subscription in the OpsMgr Console

8. To continue with the second part of the installation, start the Operations Manager console and connect to the Operations Manager root management server.

9. In the Administration pane, click Product Connectors (SCOM SP1), or for Operations Manager 2007 R2, click Products Connectors, and then click Internal Connectors.

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10. In the Connectors pane, right click the name of the alert connector (Connector name configured in step 2) and select properties.

11. On the internal connector general properties page, click on Add in the Subscriptions sections

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12. In the Product Connector Subscription Wizard dialog box, on the General page, in the Subscription Name field, type the name for this subscription

13. Click Next.

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14. On the Approve groups page, select the OpsMgr groups that need to forward alerts to SCSM.

Click Next.

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15. On the Approve targets page, click Next if you want to forward all alerts from all targets.

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16. If detailed alert information needs to be forwarded, select the Forward only alerts with targets explicit… option and click Add

Targets can be selected OpsMgr targets lists, click Ok when finished and Next on the Approve targets page.

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17. On the Criteria page, select the criteria for alert forwarding. Click Create.

(On this page you can select witch alerts you want to forward to the Service Manager)

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18. The just created Subscription is added to the subscriptions list. Click Ok to close the properties page.

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Job is done in the OpsMgr console.

 

Review Configuration in the SCSM console

19. Go back to you SCSM console and navigate to the “Work Items” pane.

20. Expand “Work Items” –> “Incident Management” and click on “All Open OM Incidents

In the results pane you can see the forwarded alerts from OpsMgr (can take some time before the console is updated with the forwarded alerts)

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All done…

(This can be further extended with automatic ticket assignment and notification, but that is for another blog…)

 

Enjoy,

 

Kurt Van Hoecke

http://www.linkedin.com/in/bunkco

 

This is a second post in the importing data into SCSM series:

Part 1: (Importing data into SCSM (part 1) – the SCSM AD & SCCM connectors)