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SCSM : Enabling SSL on IIS 7.0/7.5 with a domain certificate instead of the standard self signed certificate

8:48 am in SCSM, Service Manager by Kenny Buntinx [MVP]

In System Center Service Manager 2010, you can use the deployment guide procedure to deploy the Service Manager Self-Service Portal. The Self-Service Portal provides two Web sites, a self-service portal used by end users and an analyst portal used to manage change requests and to administer the Self-Service Portal.

To completely deploy the Self-Service Portal, you have to install the Self-Service Portal, install a Secure Sockets Layer (SSL) certificate in Internet Information Services (IIS), and then enable Windows Authentication in IIS. You must deploy the Service Manager management server before you deploy the Self-Service Portal.

To provide security, Secure Sockets Layer (SSL) must be used with the Self-Service Portal. By default SCSM self service portal proposes you to use a self-signed certificate , which will result in an annoying popup “This site is not trusted, are you sure to continue” before getting to the enduser portal . To resolve this , we will use Domain Joined certificates from our PKI server , see the info below :


1. Go to IIS and select your server , then go to Server Certificates.


2. Once there , please select create domain Certificate , follow the wizard and at the end you will see that the certificate has been requested and created .


3. We are not yet there . Now we have to tell the website , what certificate to use . Select the SCSM portal and select bindings


4. Once the bindings window opens , select the correct certificate and click ok


5. Reboot your IIS and your done .


Hope it Helps ,

Kenny Buntinx

Installing the Service Manager WebPortal

6:38 pm in beta, Installation, SCSM, System Center Service Manager by Kenny Buntinx [MVP]

Hi All,


System center service manager beta 2 comes with a webportal to allow for:

  • It to end-user announcements (Send out infrastructure status updates: Eg: Mail functionality temporarily unavailable)
  • Self service end-user password (not implemented in this beta2, will require ilm v3)
  • End-user request for help allows a user to log an incident
  • End-user request software

Below are the steps to get the portal installed:

The portal is based on IIS, so you’ll first have to install IIS.

The webportal needs a default IIS setup, with the following 2 role services added.

  • Asp.Net (and all additional dependant features)
  • Windows authentication
  • IIS 6.0 Metabase compatibility


Once you have installed these prerequisites you can start the webportal installation.

First extract the smcdimage_Architecture  and subsequently launch setup.exe.

The window that opens allows you to start the webportal installation.


Step 1:


Step 2:


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Step 9:



That’s it in regards to the installation of the portal, for end-users to be able to use the portal they need to have the ActiveX Webportal client installed.

You can find the ActiveX component in the setup folder of the Cd Image for the architecture of the client systems, the file is called portalclient.msi.

Once all this is done, the only additional step you need is to request a certificate for your System center service manager(SCSM) webportal, but that is food for a next blog post.


"Everyone is an expert at something"
Kim Oppalfens – Sms Expert for lack of any other expertise
Windows Server System MVP – SMS