Mpsetup.log: Setup was unable to create ccm_incoming on a Windows 2008 (non R2) Box after installing a patch

February 16, 2011 at 6:40 pm in ConfigMgr, ConfigMgr 2007, ConfigMgr 2007 R2, ConfigMgr SP2, ConfigMgr2007 R3, MP, R3, sccm, SCCM 2007, SCCM 2007 R2, SCCM 2007 R3, SCCM 2007 SP2, sccm2007 by Kenny Buntinx [MVP]

Issue : During a necessary patch installation it denied installing the Configmgr client hotfix package on the site server because it told us another install was already occurring . After rebooting the server , the server had issues with reinstalling the component called the Management point . It always failed with error 1603 ( Install Failed , unknown error ).

The following error was found in the eventlog or MPMSI.log  :

Error 25006. Setup was unable to create the Internet virtual directory CCM_Incoming.The error code is 800CC801
CustomAction CcmCreateIISVirtualDirectories returned actual error code 1603

 

Note that the failures are observed on Standard, Enterprise, x86, and x64 versions. The failures are observed in the following circumstances:

  • After performing a site repair of a site server running on Windows 2008 with a local MP already installed
  • Initial install of an MP on a machine running Windows 2008
  • After removing and attempting to reinstall an MP on a machine running Windows 2008

 

Steps to we tried to resolve the issue :

· Looked at the error and it seemed related to a bits error and task scheduler service .We looked at the permissions and if the task scheduler service was started. Everything was green so , no luck .

· I uninstalled the SCCM client as we have seen other customers suffering reinstalling Management points on their servers when sitting on the same box . No Luck either .

· My last resort was a BITS corruption , de-installed BITS and the reinstalled it . Solved the issue !.

 

At the same time I de-installed BITS , I found a quick fix article describing the exact issue : http://support.microsoft.com/default.aspx?scid=kb;en-us;2419559&sd=rss&spid=12769

This is problem described is only valid for Windows 2008 environments , not for Windows 2008 R2 . Took us a half a day figuring out what was going on .

 

Solution :

As of right now, the easiest way to resolve this issue is to remove and reinstall the BITS component. If the ConfigMgr 2007 Management Point role was already installed then it will also be necessary to remove and reinstall that role once you’ve done the same with BITS.

You could find the same answer on http://support.microsoft.com/default.aspx?scid=kb;en-us;2419559&sd=rss&spid=12769

 

Hope it Helps ,

Kenny Buntinx

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