Installing the Service Manager WebPortal

October 11, 2009 at 6:38 pm in beta, Installation, SCSM, System Center Service Manager by Kenny Buntinx [MVP]

Hi All,


System center service manager beta 2 comes with a webportal to allow for:

  • It to end-user announcements (Send out infrastructure status updates: Eg: Mail functionality temporarily unavailable)
  • Self service end-user password (not implemented in this beta2, will require ilm v3)
  • End-user request for help allows a user to log an incident
  • End-user request software

Below are the steps to get the portal installed:

The portal is based on IIS, so you’ll first have to install IIS.

The webportal needs a default IIS setup, with the following 2 role services added.

  • Asp.Net (and all additional dependant features)
  • Windows authentication
  • IIS 6.0 Metabase compatibility


Once you have installed these prerequisites you can start the webportal installation.

First extract the smcdimage_Architecture  and subsequently launch setup.exe.

The window that opens allows you to start the webportal installation.


Step 1:


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Step 9:



That’s it in regards to the installation of the portal, for end-users to be able to use the portal they need to have the ActiveX Webportal client installed.

You can find the ActiveX component in the setup folder of the Cd Image for the architecture of the client systems, the file is called portalclient.msi.

Once all this is done, the only additional step you need is to request a certificate for your System center service manager(SCSM) webportal, but that is food for a next blog post.


"Everyone is an expert at something"
Kim Oppalfens – Sms Expert for lack of any other expertise
Windows Server System MVP – SMS

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