SCCM : Software inventory failing due to symantec

August 27, 2008 at 6:59 am in ConfigMgr 2007, sccm, SCCM 2007, SMS by Kenny Buntinx [MVP]

Today I was working at a customer that is still using symantec ghost instead of the OSD from SCCM .They are on the way of going from ghost to OSD and SCCM but during the inventory scan we have noticed some issues with software inventory.


The culprit for this problem is Symantec Ghost. When imaging a workstation, certain version of ghost drop a temporary file that is not removed: ~0000.exe This file is located here:

C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\AutoInstall\Installed Applications\~0000.exe

This file is dated with the year 1601. Apparently the Microsoft SCCM developers forgot to account for the all-to-common scenario of handling files that were created during the forming of Europe.

Once this file was either removed or skipped and a full software inventory was run, the issue was resolved .


There is an easy way of skipping the file during the software inventory.Create a blank text file & rename it to Skpswi.dat, exclude the file and make sure you check the box to make it hidden before deploying.
Important note : A not so widely known fact is that software inventory will only exclude the directory if Skpswi.dat is hidden. ( Credit to Kim Oppalfens for this one )


Article From Symantec:

 http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2008031311003660


Hotfix for SCCM:


http://support.microsoft.com/kb/950653/en-us


Regards ,


 


Kenny Buntinx

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