Service Manager: get workstation from where a request / incident was logged

July 6, 2015 at 7:16 pm in Uncategorized by Jan Van Meirvenne

Recently I got the question if the machine used to log a request or incident through the SCSM portal could be used in an automated runbook. The catch was: both end-user input or the SCCM primary user feature was not possible.

After some looking around and tinkering I got a decent alternative, which you can find here.