SCOM 2012 SP1 : OMServer.msi returned error 1603

January 24, 2013 at 3:53 pm in Operations Manager by Christopher Keyaert

Hi all,

On Tuesday, I was at a customer location to install a new SCOM 2012 SP1 environment. I checked the requirement for SCOM 2012 SP1 on TechNet :
http://technet.microsoft.com/en-us/library/jj656654.aspx#BKMK_RBF_ManagementServer 

SCOM 2012 SP1 Management Server :

  • Disk space: %SYSTEMDRIVE% requires at least 1024 MB free hard disk space.
  • Server Operating System: must be Windows Server 2008 R2 SP1, Windows Server 2012, or Windows Server 2012 Core Installation.
  • Processor Architecture: must be x64
  • Windows PowerShell version: Windows PowerShell version 2.0, or Windows PowerShell version 3.0.
  • Windows Remote Management: Windows Remote Management must be enabled for the management server.
  • .NET Framework 4 is required.

The prerequisites check passed without any problem
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But the installation failed
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With the following error :

11:11:16]: Always: :LaunchMsi: Launching C:\Infront\SCOM2012SP1RTM\Setup\AMD64\Server\OMServer.msi
[11:14:16]: Always: :MsiInstallProduct finished for msi C:\Infront\SCOM2012SP1RTM\Setup\AMD64\Server\OMServer.msi.
[11:14:16]: Always: :LaunchMSI: Setting rollback to true
[11:14:16]: Error: :
LaunchMSI: MSI C:\Infront\SCOM2012SP1RTM\Setup\AMD64\Server\OMServer.msi returned error 1603
[11:14:16]: Error: :ProcessInstalls: Install Item Management Server failed to install. We did not launch the post process delegate.
[11:14:16]: Always: :SetErrorType: Setting VitalFailure. currentInstallItem: Management Server
[11:14:16]: Info: :SetProgressScreen: FinishMinorStep.

I checked on Internet and found these 2 posts related to that error :
http://www.scom2k7.com/error-installing-scom-2012-omserver-msi-returned-error-1603/
http://thoughtsonopsmgr.blogspot.be/2013/01/om12-sp1-upgrade-beware-for-corrupt-iso.html

Everything was fine with the registry, I re-downloaded the source files from TechNet and also MSDN, started the installation again and it always failed with the same error message.

I decided to go back to TechNet and I checked the requirement for SCOM 2012 (Without SP1) : http://technet.microsoft.com/en-us/library/jj656649.aspx#BKMK_RBF_ManagementServer

SCOM 2012 Management Server :

  • Disk space: %SYSTEMDRIVE% requires at least 1024 MB free hard disk space.
  • Server Operating System: must be Windows Server 2008 R2 SP1.
  • Processor Architecture: must be x64.
  • Windows PowerShell version: Windows PowerShell version 2.0.
  • Windows Remote Management: Windows Remote Management must be enabled for the management server.
  • Microsoft Core XML Services (MSXML) version: Microsoft Core XML Services 6.0 is required for the management server.
  • Both .NET Framework 3.5 Service Pack 1 (SP1) and .NET Framework 4 are required. For more information, see the following documents:
    .NET Framework 3.5 SP1 redistributable package
    .NET Framework 4 redistributable package

OH OH OH .NET Framework 3.5 SP1 is required for SCOM 2012 and not for SCOM 2012 SP1 ????? Are you really sure of that ??? Let’s try to install it on the server. After a few clicks, it’s installed.
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Let’s give a another try….. and….
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BINGO, it was simply that !!! I had to install the .NET Framework 3.5 SP1. I already sent a mail to Microsoft and they will update the document on TechNet as soon as possible.

Cheers
Christopher