Enable verbose logging on Self-Service Portal
A couple of days ago, Travis Wright wrote a blog post on troubleshooting Self-Service Portal Issues in SCSM 2012.
In this post Travis explains where you can find the SMPortalTrace.log file
http://blogs.technet.com/b/servicemanager/archive/2012/01/20/troubleshooting-self-service-portal-issues-in-scsm-2012-your-request-could-not-be-submitted.aspx
However, when using Service Manager 2012 RC, the logging is set to error only.
No informational or verbose logs are shown.
In my case I wanted to troubleshoot my portal language.
But my portal didn’t receive an error so the SMPortalTrace.log file wasn’t created/updated.
Add the following parameter to the end of the service catalog URL to enable verbose logging.
?TraceLevel=Verbose (Note: this appears to be case sensitive.)
My URL looked like this:
/SMPortal/SitePages/Service_Catalog.aspx?TraceLevel=Verbose">http://<Site URL>/SMPortal/SitePages/Service_Catalog.aspx?TraceLevel=Verbose
When you now open the SMPortalTrace.log more info is shown.
Each time you reload the url, something like this should be added to the log file:
Performance,2012-01-24 14:12:17.2035769,Start,ServiceCatalogSilverlightModule_LoadHomePage
Info,2012-01-24 14:12:17.2325827,BaseSilverlightModule.BaseApp.AddInitialParameters_StartupParameters: 11
Info,2012-01-24 14:12:17.2405843,BaseSilverlightModule.BaseApp.AddQueryStrings_StartupParameters: 1
Info,2012-01-24 14:12:17.2455853,BaseSilverlightModule.LocalizationHelper.SetUICulture: oldValue=en-US
Info,2012-01-24 14:12:17.2485859,BaseSilverlightModule.LocalizationHelper.SetUICulture: passedValue=fr-FR
Info,2012-01-24 14:12:17.2545871,BaseSilverlightModule.LocalizationHelper.SetUICulture: newValue=fr
Info,2012-01-24 14:12:17.2595881,BaseSilverlightModule.ConfigManager.GetLocalizedStringResourcesURL: en\SilverlightModule_StringResources.resx.xml
Info,2012-01-24 14:12:17.7516865,BaseSilverlightModule.BaseApp.client_DownloadDefaultStringResourcesCompleted:Completed
Info,2012-01-24 14:12:17.7686899,BaseSilverlightModule.ConfigManager.GetLocalizedStringResourcesURL: fr\SilverlightModule_StringResources.fr.resx.xml
Info,2012-01-24 14:12:17.7916945,BaseSilverlightModule.BaseApp.client_DownloadLocalizedStringResourcesCompleted
Info,2012-01-24 14:12:17.8006963,BaseSilverlightModule.ConfigManager.GetLocalizedDefaultSettingsURL: fr\Settings.xml
Info,2012-01-24 14:12:17.9357233,BaseSilverlightModule.BaseApp.client_DownloadLocalizedDefaultSettingsFailed
Info,2012-01-24 14:12:17.9407243,BaseSilverlightModule.ConfigManager.GetDefaultSettingsURL: Settings.xml
Info,2012-01-24 14:12:17.9677297,BaseSilverlightModule.BaseApp.client_DownloadDefaultSettingsCompleted
Info,2012-01-24 14:12:17.9787319,BaseSilverlightModule.ResourceManager.LoadAdditionalDefaultSettings
Info,2012-01-24 14:12:17.9927347,BaseSilverlightModule.BaseApp.AppInitialize
Info,2012-01-24 14:12:18.0167395,BaseSilverlightModule.BaseAppBootStrapper.CreateModuleCatalog
Info,2012-01-24 14:12:18.4688299,ServiceCatalogSilverlightModule.App.CreateShell
Info,2012-01-24 14:12:18.4798321,BaseSilverlightModule.ResourceManager.LoadResources: Basic
Info,2012-01-24 14:12:18.4868335,BaseSilverlightModule.ResourceManager.LoadResources: ConverterResources
Info,2012-01-24 14:12:18.6538669,BaseSilverlightModule.ResourceManager.LoadResources: Advanced
Info,2012-01-24 14:12:18.7028767,BaseSilverlightModule.ResourceManager.LoadResources: Wizard
Info,2012-01-24 14:12:18.7218805,BaseSilverlightModule.ResourceManager.LoadResources: Toolkit
Info,2012-01-24 14:12:18.7728907,BaseSilverlightModule.ViewModelBase.InitializeDataAccessProxy
Info,2012-01-24 14:12:18.7748911,BaseSilverlightModule.ViewModelBase.InitializeDataAccessProxy: DataGateway is null
Info,2012-01-24 14:12:18.7918945,CurrentCulture is fr-FR
Performance,2012-01-24 14:12:18.8138989,Start,ServiceCatalogSilverlightModule_FetchAllServiceOfferings
Performance,2012-01-24 14:12:19.7640889,End,ServiceCatalogSilverlightModule_LoadHomePage
Performance,2012-01-24 14:12:20.6482657,End,ServiceCatalogSilverlightModule_FetchAllServiceOfferings
Info,2012-01-24 14:12:20.6632687,# of ROs: 4