System Center Service Manager 2012 information (blog) overview

Hello,

An overview of the Service Manager 2010 information can be found on this location. For Service Manager 2012 I have started to create a new blog that will be updated frequently. A lot of the information that is listed in the 2010 overview is applicable for SCSM 2012. So, if you don’t found your information in this overview, try the 2010 overview.

SCSM 2012 information published

• SCSM Roadmap Update at MMS 2011
• Service Manager 2012 CTP1 Delivered to TAP Customers – Partners
• Notes from MMS Service Manager 2012 overview
• What’s new in Service Manager 2012 – Part 1
• What’s new in Service Manager 2012 – Part 2
• Linux Computer Form MP Released
• SCSM 2012 Public Beta Released!
• System Center 2012 Orchestrator Integration Pack for Active Directory Beta Now Available (New)
• System Center 2012 IT GRC Process Pack for Service Manager Beta Now Available! (New)
• Announcing- System Center Cloud Service Process Pack Beta (New)

SCSM 2010 video information

• Sean Christensen discusses how Service Manager 2012 offers easy customization of processes and decisions
• System Center Service Manager 2012 Overview
• Service Manager 2012 Overview from Belgium Best of MMS 2011 (Part 1) (New)
• Service Manager 2012 Portal and SharePoint Integration session from Belgium System Center User G (New)
• Service Manager 2012 Automated Service Request Fulfillment session from Belgium System Center Us (New)
• Partner Webinar- Service Request Fulfillment with SCSM 2012
• Demo- Automating Service Request Fulfillment from the SCSM Service Catalog with Orchestrator–Rea (New)
• Demo- Automating Service Request Fulfillment from the SCSM Service Catalog with Orchestrator  (New)

Service Manager ITIL/MOF

• Incident Management – High Level Overview
• Mapping-itil-mof-change-management-process-to-the-features-of-the-systems-center-service-manager
• MOF Change Management process to the features of the System Center Service Manager Part 2
• MOF Change Management process to the features of the System Center Service Manager Part 3
• Mapping-itil-mof-change-management-process-to-the-features-of-the-system-center-service-manager-part-4
• MOF Change Management processes to the features of System Center Service Manager Part 5
• Service Mapping
• What is a SCSM Service Map?

Installation of Service Manager

• Setting up a Pre-Production Test Environment (New)
• Upgrading to SCSM 2012–First Hand Customer Experience (New)
• System Center Orchestrator 2012 : Installation step by step (New)
• Installing SCSM 2012 Beta (New)

SCSM & PowerShell information

• Creating PowerShell Cmdlets for Service Manager – Announcements and Remove-SCSM ManagementPack Examples
• SCSM PowerShell Cmdlets v0.1
• Service Manager ‘SMLets’ CodePlex Project Expanded
• SMLets Beta 2 Released
• New SCSM CodePlex Project- SCSM Façade
• Properly Querying SCSM Using SMLets Get-SCSMObject cmdlet
• Updating a Change Request when Activities are Updated Using PowerShell in a Workflow
• SMLets Beta 3 Released!
• Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM
• Using SMLets Beta 3 Post #2–Using Get-SCSMEnumeration, Get-SCSMRelationshipObject, Get-SCSMRelat
• Using SMLets Beta 3 Post #3–Using Set-SCSMObject to Bulk Update Properties on Objects
• Using SMLets Beta 3 Post #4–Using New-SCSMObject to Create Objects
• Using SMLets Beta 3 Post #5–Getting the GUID ID of an Object 
• Using SMLets Beta 3 Post #6–Getting the Owner of a Service 
• Using SMLets Beta 3 Post #7–Deleting Any Object in the UI 
• Using SMLets Beta 3 Post #8–Getting the GUID of an Enumeration 
• Removing Management Packs with Powershell 
• Using SMLets Beta 3 Post #9–Deleting Objects (New)
• Using SMLets Beta 3 Post #10–Getting a User’s Manager and a Manager’s Reports (New)
• User Roles PowerShell Report Using SMLets (New)
• Viewing the Data Model Using PowerShell
• SCSM2012 Beta – Powershell improvements (New)

Connectors & System Center integration

• SCSM12 (Beta) #7 – Connectors (New)
• SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator Runbooks

Service Manager Self-Service portal

• Permalink to Access the SM12 Web Portal using an Alias

Incident Management

• Incident Quick Templates (New)
• Child Incidents

Change Management

• more information will follow

Problem Management

• more information will follow

Service Catalog & Request fulfillment

• Request Offering Wizard Overview (New)
• FAQ- Why Doesn’t My Request Offering Show up in the Category View of the Service Catalog- (New)
• Displaying a User’s Computers in a Request Offering (New)
• Advanced Query Results Customization for Request Offerings (New)
• SCSM12 (Beta) #1 – Service Level Objectives (SLO) (New)
• SCSM12 (Beta) #2 – Service Requests (New)
• SCSM12 (Beta) #3 – Automation of Service Requests (New)
• SCSM12 (Beta) #4 – Enable Self Service for Service Requests (New)
• Generate a CSV-file containing all holidays for your SLA calendar (New)

Release Management

• Permalink to News in SCSM12 (Beta) #6 – Release Management

Service Manager reporting and Analysis

• more information will follow

Customizations

• more information will follow

As soon as we have more information available, the content of this blog will be further updated.

Have fun,

Kurt Van Hoecke