System Center Service Manager

System Center Service Manager information(blog) overview

System Center Service Manager is released some time and there is already a lot of information available on blog sites. The main source for creating this list is the Service Manager Product Group blog site. Other blog sites like the one from Anders Bengtsson (MVP), Patrik Sundqvist and our own Belgian SCSM User Group Blog provide additional information about Service Manager.

With this blog I want to bring this information all together and provide a categorized overview of the System Center Service Manager information that is published.

Service Manager general information

• How Do I Get Started With System Center Service Manager?
• System Center Service Manager Overview Interview/Demo
• Where’s the Docs-
• New System Center Service Manager Webcasts
• Service Manager 2010 Ramp Up Materials Now Publicly Available
• Service Manager 2010 Hosted Test Drive/Hands On Labs Now Available on TechNet!
• System-center-service-manager-demos
• Service Manager Shapes - Visio Templates
• IT GRC Process Management Pack and Compliance Management Series for Microsoft System Center Service Manager  (New)
• Service Manager 2010 Authoring Tool RTM + Cumulative Update 2 (KB2193861) Released! (New)
• Automating IT- SCSM, SCCM, SCOM, SCVMM, Opalis – Better Together (New)

FAQ

• Does Service Manager Support Multitenancy/Managed Service Providers?
• Managing-virtualization-with-system-center-service-manager
• Frequently Asked Questions: SCSM 2010 International

Service Manager ITIL/MOF

• Incident Management – High Level Overview
• Mapping-itil-mof-change-management-process-to-the-features-of-the-systems-center-service-manager
• MOF Change Management process to the features of the System Center Service Manager Part 2
• MOF Change Management process to the features of the System Center Service Manager Part 3
• Mapping-itil-mof-change-management-process-to-the-features-of-the-system-center-service-manager-part-4
• MOF Change Management processes to the features of System Center Service Manager Part 5

Installation of Service Manager

• Setup command line trick
• How to Look Up the Management Group Name
• Installing Service Manager part I (Beta)

Configuration of Service Manager

SCSM Mgmt console configuration

• Brief overview of the Service Manager Console
• Custom console tasks- Part 1
• System Center Service Manager - Tracking additional Incident information and displaying it on a customized Incident Form
• Creating Workspaces (aka “wunderbars”) in System Center Service Manager
• Showing-web-based-content-in-a-custom-view
• Automatically Sending Notifications to Reviewers
• Create a view of all Activities that are a part of a Change Request and see the Change Request in the view columns.
• Office Communicator Integration – The Hidden Feature
• Hidden-feature-export-data-to-excel-from-a-view
• Create View for Incidents that have not been modified in last 7 days
• E-mail-user-from-service-manager-console
• Service Manager role based security scoping
• Hiding the Incident Extensions Tab (New)
• Showing the Correct Display Name for Related Objects in View Columns (New)

Service Manager configuration & automation

• Adding a Custom Property to a Form – Support Group Property for Problem Form Example
• SCOM Service Manager Management Pack 
• Best Practices: Service Manager 2010 Management Pack for Operations Manager 2007 R2
• Creating Queues and Groups Using Type Projections
• How to Identify that a Change Requests was Created in the Self Service Portal
• Routing Incidents Submitted by Email
• Sending Notifications to Users in Different Languages
• enable-full-text-search-for-non-english-knowledge-article.aspx
• Search Multiple Knowledge Bases at Once with Knowledge Search Providers
• Localizing-forms-service-request-example
• Importing Knowledge into Service Manager 2010
• Create-list-items-in-bulk-using-enumcreator-xlsx
• Action-log-history-and-auditing-in-service-manager
• Target knowledge to a group of users
• Target IT Announcement to a group of users in Service Manager
• Getting a List of Connected Users
• Inserting links to Review/Manual Activities in notifications.
• Understanding Lists/EnumerationValues: CI Status Example
• Requesting Input from User About an Incident
• Using localized resources from Service Manager in custom applications
• Who is using the computer-
• Create incidents based on a CSV file
• Configure SCSM email incident support
• Update incidents by e-mail in Service Manager 2010

SCSM & PowerShell information

• Creating PowerShell Cmdlets for Service Manager – Announcements and Remove-SCSM ManagementPack Examples
• SCSM PowerShell Cmdlets v0.1
• Service Manager ‘SMLets’ CodePlex Project Expanded (New)

Connectors:

• Importing data into SCSM (part 1) – the SCSM AD & SCCM connectors
• Importing data into SCSM (part2) - the SCSM OpsMgr Alert connector
• Importing data into SCSM (part3) - the SCSM OpsMgr CI connector
• Importing data into SCSM (part4) – The manual & CSV import CI creation
• AD Connector - cross-forest tricks
• Managing-the-allowed-list-for-the-operations-manager-ci-connector-with-powershell
• Troubleshooting-tips-for-your-scsm-scom-alert-connector.aspx
• FAQ- How Do I Delete a SCSM Connector in SCOM-
• Importing Users via CSV and Setting Email Address, Locale, and Time Zone Information
• SCSM CSV connector
• How to Write a Custom Connector- CSV Connector Example
• Creating an AD Connector using PowerShell and CSV Import
• Active Directory connector behavior

Data Warehouse and Reporting

• Publishing and Subscribing to Service Manager Reports
• How to create a custom report and display it in the console
• A Deep Dive on Creating Outriggers and Dimensions in the Data Warehouse
• A Deep Dive on Creating Relationship Facts in the Data Warehouse
• Reporting in System Center Service Manager 2010 (part 1)
• Troubleshooting the Service Manager Data Warehouse  (New)

Self-Service Portal, dashboards & SharePoint info

• How Do I Use a Top Level Domain Name Longer Than 3 Characters in the Email Address for Portal Settings?
• Announcing Service Manager 2010 Dashboards!
• Adding drillthrough functionality to the Service Manager Dashboards 
• Deploying the Service Manager Self-Service Portal web parts with SharePoint Services 3.0
• Change Calendar. Publishing Work Item to … Part 1. Sharepoint Calendar
• Creating a Dashboard with the Report Viewer Control and a Custom Overview View Type
• Displaying Service Manager Reports in SharePoint
• Service Manager Self-Service Portal Error: Server Error in ‘/’ Application

Extending Service Manager

Information:

• What Kinds of Skills Do I Need to Customize/Extend Service Manager?
• Understanding the Computer Model in Service Manager
• Overview of Relationship Types in the System Center Platform
• Overview of the Forms Infrastructure and the Generic Form
• Service Manager 2010 SDK Documentation Released!
• Programmatically Working with Enumerations
• Modeling in System Center Service Manager
• Manipulating Extended Class Properties using the SDK
• Extending and Customizing Service Manager- End-to-end Scenario Demo

System Center Service Manager platform:

• The System Center Platform in Service Manager Part 1- Introduction
• The System Center Platform in Service Manager Part 2- The Model-Based Database
• The System Center Platform in Service Manager Part 2- The Model-Based Database- Try It!
• The System Center Platform in Service Manager Part 3- The Data Access Service
• The System Center Platform in Service Manager Part 4- The System Center Management Service
• The System Center Platform in Service Manager Part 4- The Management Service – Try It!
• The System Center Platform in Service Manager Part 5- The Management Configuration Service

Hands-on:

• Grid view configuration and what it means
• Tasks – Part 1- Tasks Overview
• Debugging-custom-forms-console-task-handlers-and-workflows
• Service Manager Database Tour & Useful Queries
• Sealing Management Packs
• Hacking Management Pack XML Like a Pro
• Demo- Extending Service Manager to Automate IT Processes
• Localizing Management Pack Content
• Targeting-workflows-in-service-manager
• Getting-started-with-type-projections
• Getting and Working With Type Projections – Basic & More with Type Projections

Solutions:

• Password Reset Solution via a Console Task
• Handle VIP Users in Service Manager
• Update incidents by e-mail in Service Manager 2010
• Incident SLA Management in Service Manager
• How to update views to change the criteria from “Assigned to me” to “Assigned to me or a group that I belong to”
• Querying For Objects Using Object Criteria – Object Query Criteria Tool Example
• Custom-notification-workflow-on-activity-assignment-or-reassignment.aspx
• Creating Views That Use Related Property Criteria (Type Projections) - Software Views Example
• Creating-custom-forms-for-service-manager-using-custom-controls-service-request-example
• Creating Browser Interfaces to Service Manager using the SDK
• Creating-a-custom-administration-setting
• Custom notification workflow on incident assignment or re-assignment
• Implementing-sample-helpdesk-scenario-in-incident-management-1
• Implementing Sample Helpdesk Scenario in Incident Management – 2
• Workflow/Notification Subscription NotEqual Criteria Across Pre/Post Condition (New)

SCSM partner solutions

• Intel vPro Management Pack for Service Manager Now Available!
• Provance IT Asset Lifecycle Process Management Pack is Now RTM!
• Savision Live Maps Integration With Service Manager
• Service manager @ MMS 2010 - Service Manager Partner Solutions

I will try to update this list on a monthly basis. If you have blog sites that should be included in this list, don’t hesitate to comment this on this blog.

Hope this helps a bit in discovering/searching for Service Manager information.

Have fun,

Kurt Van Hoecke