Service Manager Self-Service Portal Error: Server Error in ‘/’ Application
I’ve encountered the following error after installing a fresh SCSM 2010 RTM environment.The following error was displayed when accessing the Self-Service portal (EndUser & Analyst):
Environment statistics:
- Server 2008 R2 64bit with SCSM management server and Self-Service portal installed on the same server.
- Pre-requisites for Self-Service portal installed
- Microsoft Internet Information Services 7 with IIS 6 metabase compatibility installed - ASP.NET 2.0
- I have an SSL certificate installed and configured.
- Account used to install Self-Service portal
- Is local administrator on the Service Manager management server and SQL Server 2008.
- Is SQL Server system administrator.
- Is the account specified for Service Manager services during setup of the Service Manager management server.
Solution
The error message indicates that a virtual directory is configured and should be configured as an application in IIS. EndUser & Analyst self-service portal folders (and no IIS applications) are visible when browsing to the corresponding web site in IIS. The followings steps have solved the issue in this case:
- In IIS there is the possibility to convert folder to an application. Right click on the EndUser SCSM portal folder and select “Convert to application”
- The following pop-up is displayed. Make sure that the correct Application Pool is specified in the “Add Application” pop-up.
- Do the same for the Analyst folder.
- After these conversions the SCSM portal should be up-and-running again…
- If not, check that the correct account is used in the SM Application Pool. (Same as the SM Service account…)
Hope this helps!
Gr,
Kurt