System Center Service Manager - Introduction and scope
Hello Chaps,
This is my first article about System Center Service Manager 2010. This will be a multi part articles series.
Part 1: Introduction and scope
Part 2: High Level Architecture
Part 3: Diving into Incident Management
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let's start with Part 1:
Product Positioning
The above picture describes the System Center Global Picture.
System Center Service Manager obviously tries to close the Gap between the current System Center Portfolio and a 360 degrees approach.
So far the following items were addressed or at least partially:
- Operations Management
- System Center Operations Manager
- Configuration Management
- System Center Configuration Manager
- CMDB
- Partially addressed in Configuration Manager
- Knowledge
- Partially addressed in Operations Manager
System Center Service Manager addresses the following items:
- Incident Management
- Problem Management
- Self Service Portal
- Password Reset
- Software Request
- CMDB
- Knowledge Database
- Native Integration with AD,SCOM,SCCM
SCSM builds and extends the familiar Management Pack Architecture with a more robust MP ...
In fact the new MP structure allows images, forms, assemblies,etc.... bundled into a new .MPB file format( I will write blog article on this matter later)
Have a nice Day
Frederic Dumesle -
http://www.linkedin.com/pub/frederic-dumesle/0/229/9a2