Try out Microsoft System Center Service Manager in a free, online virtual environment:
http://www.microsoftservicemanagertestdrive.com/
The scenarios in this lab will demonstrate an overview of a Microsoft
System Center Service Manager installation and initial configuration,
covering the following topics:
* Installing Service Manager
* Importing data from Active
Directory,System Center Configuration Manager, and data and alerts from
Operations Manager 2007 SP1 and above
* Configuring User Roles within Service Manager
* Manually adding users that were not imported from Active Directory
* Creating several templates, configuring initial parameters, creating
queues, lists, and groups, and then creating a management pack to save
any custom objects
* Installing Service Manager in a production environment in a scenario where Service Manager is installed on four computers.
Have fun,
ALexandre verkinderen